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Sol Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Sol Casino. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website or related services, you confirm that you understand and agree to these terms, together with any specific rules displayed for individual products, games or promotions.
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1. General terms and eligibility
These Terms & Conditions form an agreement between you and Sol Casino in relation to your use of the website, account facilities, games, payment functions and any other services made available through the platform. Additional terms may apply to particular games, promotions, competitions or features. Where additional terms are provided, you should read them before taking part. If an additional term conflicts with these Terms & Conditions, the specific term will generally apply to the relevant activity.
Contents
You must use Sol Casino only where online gambling and the relevant service are lawful for you to access. You are responsible for checking the laws that apply to your location, circumstances and use of the service. Sol Casino does not ask you to use the website in a way that is unlawful. Access may be restricted or unavailable in some locations, and technical measures may be used to enforce these restrictions.
You must be of the legal gambling age that applies in your location and must provide accurate information when registering. You must not create or use an account if you are underage, prohibited from gambling, subject to a gambling exclusion, or otherwise not legally permitted to use the service. Sol Casino may request information or documents to verify your age, identity, location or entitlement to use an account.
Your account
- You may only create an account for yourself and must not open an account on behalf of another person.
- Your registration details must be complete, current and accurate. You must update information if it changes.
- You are responsible for keeping your login details confidential and for activity carried out through your account.
- You must tell Sol Casino promptly if you believe that your account has been accessed without permission or that your login details are no longer secure.
- You must not sell, transfer, lend or otherwise allow another person to use your account.
- You must not maintain multiple accounts unless Sol Casino has expressly authorised this in writing.
- You must not use the service for unlawful activity, fraud, money laundering, abuse of payment systems or any other improper purpose.
Sol Casino may refuse an application, limit access, require further verification or close an account where permitted by law and where there is a reasonable basis to do so. This may include concerns about inaccurate information, duplicate accounts, security, responsible gambling, payment activity, suspected fraud or a breach of these Terms & Conditions.
2. Deposits, withdrawals and gameplay
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. The name and account information associated with a payment method may need to match the details held on your Sol Casino account. Sol Casino may delay, reject or review a transaction if information is incomplete, a payment cannot be verified, or the transaction appears unusual or inconsistent with applicable requirements.
You are responsible for checking transaction details before confirming a deposit or withdrawal. Available payment methods, processing arrangements, minimum or maximum amounts and any applicable charges may be shown on the website and can change from time to time. A payment may also be subject to requirements imposed by your bank, card provider, payment service provider or other financial institution.
Funds must not be deposited for the purpose of transferring money to another person or using the platform as a payment service. You should only deposit money that you can afford to lose. If a deposit is reversed, charged back or identified as unauthorised, Sol Casino may suspend related activity, recover the amount involved and investigate the account.
A withdrawal may be subject to account, identity and payment verification. Sol Casino may return funds through an appropriate payment method and may require that deposits and withdrawals follow applicable payment rules. You should review the information shown at the time of a transaction because processing arrangements can vary. No withdrawal should be treated as final until it has been confirmed through the relevant account or payment process.
Games and results
You are responsible for checking your selections before confirming a wager or game entry. Once a game or wager has been accepted, it may not be cancelled except where the applicable game rules, platform rules or law allow cancellation. Game outcomes are determined by the relevant game system and recorded results. If there is an apparent technical, display or settlement error, Sol Casino may review the event and correct the account or result where appropriate.
If a game is interrupted by a technical failure, the outcome will be handled in accordance with the relevant game rules and available records. Sol Casino may suspend a game, reverse an affected transaction or take another reasonable step where a malfunction, error, security issue or other event affects the proper operation of the service. You should not attempt to exploit a known error or continue activity that appears to produce an incorrect result.
Account balances are not bank deposits and do not earn interest. You must not use funds belonging to another person or seek to conceal the source of funds used on the platform. Where required, Sol Casino may carry out checks relating to identity, source of funds, payment activity or financial crime prevention.
3. Promotions, responsible gambling and acceptable use
Promotions, bonuses, free plays and other offers are available only when displayed on the website or communicated through an authorised Sol Casino channel. Each offer may have separate eligibility rules, expiry arrangements, wagering or play requirements, game restrictions, withdrawal conditions and other terms. You should read the full promotional terms before opting in or using an offer.
Unless the relevant promotion says otherwise, an offer may be limited to one per person, household, device, payment method or account. Sol Casino may withdraw or amend an offer where it is necessary to correct an error, address misuse, respond to technical issues or comply with law. Promotional benefits may be removed where an account is found to be ineligible or where the promotion has been used contrary to its terms.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for living expenses, debts or other commitments. Take regular breaks and consider whether your gambling remains enjoyable and within your control.
- Do not chase losses or increase stakes because of a previous result.
- Do not gamble when affected by alcohol, medication, stress or other factors that may affect your judgement.
- Use available account controls, spending limits, time reminders, breaks or self-exclusion options if you need help managing your play.
- Ask for support if gambling is causing financial, emotional, relationship or work problems.
- If you have chosen to self-exclude or restrict your access, do not try to bypass the restriction by opening another account.
Sol Casino may apply account restrictions, refuse promotional activity, suspend access or take other responsible gambling measures where appropriate. These measures may be based on information you provide, activity on the account or other indicators that additional support or protection may be needed. Responsible gambling tools are not a substitute for personal judgement, and you remain responsible for using them honestly and appropriately.
Acceptable use of the website
You must not interfere with the website, introduce malicious software, use automated systems without permission, reverse engineer platform components, manipulate game outcomes or attempt to gain unauthorised access. You must not upload, transmit or publish material that is unlawful, threatening, misleading, abusive, defamatory or harmful to the service or another person. You must also comply with any instructions, technical requirements and security measures displayed on the website.
4. Suspension, liability, changes and support
Sol Casino may suspend or close an account where it reasonably believes that these Terms & Conditions have been breached, account information is inaccurate, activity is unlawful or suspicious, a payment has been disputed, responsible gambling concerns arise, or suspension is needed for security, maintenance or compliance purposes. Where permitted, outstanding transactions will be reviewed and handled according to the relevant rules and applicable law.
If your account is closed, you must stop using the service and must not attempt to open a new account to avoid the closure or any restriction. Any provision that is intended to continue after closure, including provisions relating to payments, misuse, intellectual property, liability and disputes, will continue to apply where legally effective.
Website availability and liability
The website and its features may be changed, interrupted or unavailable from time to time because of maintenance, technical issues, communication failures, security events or circumstances outside Sol Casino's reasonable control. Sol Casino will take reasonable steps to maintain the service but cannot guarantee uninterrupted availability, that every feature will be error-free, or that the website will work with every device, browser or internet connection.
To the extent permitted by law, Sol Casino is not responsible for loss caused by your failure to protect account details, your use of an unauthorised payment method, interruptions outside its reasonable control, inaccurate information supplied by you, or your breach of these terms. Nothing in these Terms & Conditions excludes, restricts or changes a right, guarantee or remedy that cannot lawfully be excluded, restricted or changed under applicable Australian consumer law.
Changes and governing rules
These Terms & Conditions may be updated to reflect changes to the service, technology, security practices, legal requirements or business arrangements. The latest version will be published on the website, with the effective date or other notice where appropriate. You should review the page regularly. Continuing to use the service after an updated version becomes effective indicates acceptance of the revised terms, unless applicable law requires a different process.
These Terms & Conditions are intended to operate consistently with the laws that apply to the service and to you. If a court or other authorised body finds a provision invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. Nothing in these terms prevents you from using any complaint, dispute resolution or consumer protection right available under applicable law.
Questions and complaints
If you have a question about these Terms & Conditions, a transaction, an account restriction or a game result, use the customer support contact options shown on the Sol Casino website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Sol Casino may ask for further details to verify your account and investigate the issue. Complaints will be reviewed in accordance with the applicable process and relevant legal requirements.
