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Privacy Policy

This Privacy Policy explains how Sol Casino may handle personal information when you visit the website, create or use an account, contact support, or take part in casino services. It also explains your privacy choices and how to make a data request.

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Information we may collect

Sol Casino aims to collect and use information that is reasonably needed to operate its online services, support players, protect accounts and meet applicable obligations. The information handled may vary depending on how you use the website, the services you access and the choices you make.

Contents

Information we may collect How information is used and shared Cookies, security and retention Your privacy rights and choices Children, changes and questions

Account and contact information

When you register or communicate with Sol Casino, the site may handle details such as your name, date of birth, residential information, email address, username, account preferences and other information supplied through registration or support channels. It may also record information about your communications, including requests, questions, complaints and relevant account history.

Identity and verification information

For account verification, security and responsible operation of the service, Sol Casino may request or receive identity information and supporting documents. These may include documents used to confirm identity, age, address or the ownership of a payment method. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other prohibited activity.

Payment, transaction and gaming information

The site may handle records relating to deposits, withdrawals, wagers, wins, losses, bonuses or other account activity. Payment information may include transaction references, payment method details and information needed to process or verify a transaction. Where possible, payment information is handled through relevant payment providers, and Sol Casino may receive information needed to confirm the status and legitimacy of a transaction.

Device, technical and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times, referral information and interactions with website features. This information can help maintain security, understand how the website is used, troubleshoot faults and improve the player experience.

How information is used and shared

Personal information may be used for the purposes connected with providing and managing casino services. Sol Casino will aim to use information in a fair and relevant way and will not ask for information that is unrelated to the service without a reason.

To create, administer and maintain your player account.
To confirm your identity, age, account details and eligibility to use particular services.
To process deposits, withdrawals, payments, refunds and other account transactions.
To monitor account activity and conduct security, fraud, anti-money-laundering and other risk checks.
To provide customer support, respond to questions and investigate complaints or disputes.
To operate, maintain, test and improve the website, its systems and its features.
To send service messages about your account, transactions, security, changes to the website or this policy.
To understand player activity, identify technical problems and help keep the service reliable.
To meet legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the service.
To protect the rights, property, safety and security of Sol Casino, players, service providers and other people.

Where marketing messages are sent, they may be based on your preferences and available contact details. You can withdraw consent to marketing at any time by contacting support@sol-casino.top. You may also use an unsubscribe or preference option included in a marketing message where one is provided. Withdrawing marketing consent does not necessarily stop important service communications, such as messages about account security, transactions or changes that affect your use of the website.

Sharing information with other organisations

Information may be shared where this is reasonably necessary for the purposes described in this policy. For example, relevant information may be provided to payment and banking service providers, identity and verification services, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other suppliers that help operate the website. These providers should only receive information relevant to the services they perform and may be required to protect it.

Information may also be disclosed where Sol Casino believes disclosure is required or permitted to meet a legal obligation, respond to a valid request from an authorised body, enforce website rules, investigate suspected unlawful activity or protect a person from harm. If business operations or services change, information may be handled as part of a transfer or reorganisation, subject to appropriate privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account functions working, support security, understand website traffic and improve online services. Some cookies may be necessary for basic website functions, while others may help with analytics, performance or marketing choices. The information collected through these technologies may be linked with technical or account information where appropriate.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable necessary cookies, some parts of the website may not work properly, and account or service features may be affected.

Security measures

Sol Casino may use administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure connections and checks of service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information may be stored electronically or in other records and may be processed by service providers that support the operation of the website. Where information is handled outside Australia, reasonable steps may be taken to support appropriate protection and lawful handling.

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. Some account, transaction, verification, security and support records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and choices

Depending on the circumstances and the requirements that apply, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.

How to make a request

To exercise your privacy rights, ask a question about this policy or make a data request, contact support@sol-casino.top. Please describe your request clearly and include enough information for the relevant account or records to be identified. For security, Sol Casino may need to confirm your identity before providing information, changing account details or completing a request.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw consent to promotional communications by contacting support@sol-casino.top or using an available unsubscribe option.
Cookies: manage or remove cookies through the settings and controls in your web browser.

A request may be refused, limited or delayed where this is necessary to protect another person's privacy, preserve security, prevent fraud, comply with a legal obligation, deal with a dispute or retain records that must be kept. If deletion is not possible, the information may instead be restricted from further use where appropriate. Sol Casino aims to respond to privacy requests within a reasonable time and may ask for clarification if a request is unclear or unusually broad.

Keeping information accurate

Players should provide accurate information and update account details when circumstances change. Keeping contact, identity and payment information current can help with account security, verification, support and the proper processing of transactions.

Children, changes and questions

The services are intended for adults who are legally permitted to use online gambling services in their location. Sol Casino does not knowingly seek to collect personal information from children. If you believe a child has provided personal information through the website, contact support@sol-casino.top so the matter can be reviewed and appropriate steps can be considered.

This Privacy Policy may be updated from time to time to reflect changes to the website, the way information is handled, service providers, security practices or applicable requirements. The current version will apply when it is published on the website. Players should review this page periodically, particularly before continuing to use the website after a material update.

If you have a question, concern or complaint about the handling of your personal information, please contact support@sol-casino.top. Providing relevant details, dates and account information can help the request be assessed, but do not send unnecessary passwords or complete payment credentials by email.